Dental Front Desk & Patient Experience Specialist

Great Expressions; Southfield (MI); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Great Expressions in Michigan seeks a Patient Coordinator to be the first point of contact for patients, greeting them warmly and guiding them through visits. You will schedule appointments, manage records in the practice management system, and handle billing and privacy-compliant tasks.

The role requires 1–3 years in a dental front desk or customer service setting, with a high school diploma or equivalent. No remote work; on-site at our Michigan clinic.

Competenze

• 1–3 years of receptionist or customer service experience in a dental office.
• High school diploma or equivalent; healthcare administration certification is a plus.

Mansioni

• Greet patients and provide a warm welcome at the practice.
• Schedule and confirm appointments, considering staff availability.
• Maintain and update patient records in the practice management system.
• Verify insurance information and collect co-pays/deductibles.
• Coordinate with staff to optimize scheduling and patient flow.
• Answer patient inquiries via phone, email, or in person.

Conoscenze

Customer service

Scheduling

Phone/Email communication

Formazione

High school diploma

Healthcare administration certification

Strumenti

Dental practice management system

Descrizione del lavoro

Great Expressions in Michigan seeks a Patient Coordinator to be the first point of contact for patients, greeting them warmly and guiding them through visits. You will schedule appointments, manage records in the practice management system, and handle billing and privacy-compliant tasks.

The role requires 1–3 years in a dental front desk or customer service setting, with a high school diploma or equivalent. No remote work; on-site at our Michigan clinic.