Dental Patient Care Coordinator

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off for FT Staff

Paid Holidays

Discounted Dental Services

EAP Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Voluntary Term Life Insurance

Long Term & Short Term Disability

401(K) Plan

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and build strong relationships with patients. This role emphasizes effective communication, accuracy in paperwork, and seamless coordination of treatment plans.

You will work in a fast-paced dental office environment, supporting clinicians and front desk staff while ensuring a positive patient experience. Responsibilities include greeting patients, reviewing paperwork, coordinating appointments and lab cases,

Qualifications

• Experience coordinating a doctor's schedule.
• Ability to manage patient documentation and consents.
• Excellent communication with patients and staff.
• Ability to maintain a full schedule.

Responsibilities

• Greet new patients and introduce Care Coordinator.
• Review new patient paperwork and ensure documentation.
• Confirm consents and clearances are in place before appointments.
• Verify lab cases and maintain daily schedule.
• Present treatment plans and educate patients on options.
• Coordinate hygiene team scheduling.
• Maintain pre-authorization records and approvals.
• Monitor reports to locate unscheduled treatment.
• Provide checkup calls for emergencies and complex cases.
• Maintain patient relationships and note milestones.

Skills

Customer service

Strong communication

Professional demeanor

Multitasking

Self-motivation

Team-focused

Patient education

Tools

Dentrix practice management

Multi-line phone system

Basic computer skills

Job description

Description

Smilebuilderz Mission

To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.

Summary of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

IN ADDITION, SMILEBUILDERZ OFFERS:

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary:

The Patient Care Coordinator's primary responsibility is managing a doctor’s schedule by developing and maintaining relationships with patients.

Essential Job Functions:

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial arrangements
• Schedule treatment
• Actively participate in filling your hygiene teams schedule
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Other Functions:

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment:

• Basic computer systems and practice management software.
• Multi-line phone system.

Working Conditions:

• 12 hour shifts.
• Required to sit for extended periods of time.
• Primarily a controlled office environment with frequent exposure to clinical situations.