Dental Patient Experience Coordinator

Smile Doctors LLC; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Brace discounts

Clear aligner discounts

Job summary

Smile Doctors LLC is seeking a Patient Service Agent to join our growing team in the United States. You will gather patient information, respond to inquiries with courtesy and accuracy, and resolve issues on the first call to help enhance the patient experience.

You will also coordinate appointments, process payments, and juggle multiple software applications while communicating clearly with patients and coworkers.

Qualifications

• High school diploma or equivalent required.
• Bilingual preferred, but not required.
• Call Center experience a plus, but not required.
• Knowledge of using computer systems and digital applications.
• Dental field experience a plus, but not required.

Responsibilities

• Acquire patient and issue-related information and enter call-tracking database.
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills.
• Provide optimal patient experience by effectively resolving issues on a patient's first call.
• Coordinate appointment schedule.
• Take payments.
• Use multiple computer applications concurrently, maneuvering through their respective functions.
• Work as a consultative partner to your clients, building rapport and providing direction.

Skills

Customer relations

Verbal communication

Written communication

Multitasking

Independent work

Bilingual

Education

High school diploma or equivalent

Job description

Smile Doctors LLC is seeking a Patient Service Agent to join our growing team in the United States. You will gather patient information, respond to inquiries with courtesy and accuracy, and resolve issues on the first call to help enhance the patient experience.

You will also coordinate appointments, process payments, and juggle multiple software applications while communicating clearly with patients and coworkers.