Dental Patient Care & Scheduling Lead

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor's schedule and maintain strong patient relationships. You will greet patients, verify paperwork, schedule appointments, and present treatment plans with clear explanations of options and timelines.

The role requires exceptional customer service, excellent communication skills, and the ability to multitask in a busy dental office environment. You will support the hygiene team and manage pre-authorization records.

Qualifications

• Exceptional customer service and communication skills are essential.
• Professional demeanor and strong patient education ability are required.
• Must be self-mmotivated, capable of multitasking and adapting to changes.

Responsibilities

• Greet new patients and introduce the Care Coordinator role.
• Review new patient paperwork before visits; ensure consents are in order.
• Schedule appointments, confirm times, and maintain full daily schedules.
• Present treatment plans and educate patients on treatment options and timelines.
• Maintain pre-authorization records and monitor treatment scheduling.
• Provide checkup calls for emergencies and complex cases.
• Maintain patient relationships and acknowledge milestones.

Skills

Customer service

Communication

Professional demeanor

Patient education

Multitasking

Change management

Keyboard skills

Team oriented

Tools

Practice management software

Multi-line phone system

Job description

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor's schedule and maintain strong patient relationships. You will greet patients, verify paperwork, schedule appointments, and present treatment plans with clear explanations of options and timelines.

The role requires exceptional customer service, excellent communication skills, and the ability to multitask in a busy dental office environment. You will support the hygiene team and manage pre-authorization records.