Dental Patient Experience Coordinator

Smile Brands Inc.; Federal Way, Northern (WA, KY); Hybrid; USD 29,000 - 32,000; Part time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health Savings Account

Telemedicine

Flexible Spending Accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients and support them through their dental journey—from scheduling to understanding treatment and payment options. You will embody Greeting, Guiding and Gratitude to create personal, positive experiences.

In this role you will handle check-in/out, verify insurance, answer questions, and help patients understand recommendations and financial arrangements while keeping schedules efficient and the team informed.

Qualifications

• 1+ year experience in dental, healthcare, hospitality or customer service.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Positive, patient-first approach.

Responsibilities

• Greet patients warmly and make them feel valued.
• Assist with check-in/check-out, scheduling, insurance verification.
• Explain treatment options and payment plans.
• Help patients feel comfortable and stress-free.
• Answer phones and communicate clearly with team.
• Maintain efficient schedule and maximize care opportunities.
• Show appreciation and build trust with patients.

Skills

Communication skills

Interpersonal skills

Rapport-building

Organizational skills

Team-oriented

Customer-service mindset

Patient-first approach

Education

Dental terminology knowledge

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients and support them through their dental journey—from scheduling to understanding treatment and payment options. You will embody Greeting, Guiding and Gratitude to create personal, positive experiences.

In this role you will handle check-in/out, verify insurance, answer questions, and help patients understand recommendations and financial arrangements while keeping schedules efficient and the team informed.