Dental Front Desk & Patient Services Coordinator

Great Expressions; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Great Expressions invites a friendly Patient Coordinator to greet and assist patients at our dental practice in the United States. You will manage appointments, collect patient information, and maintain accurate records in the practice management system.

You will coordinate with hygienists and dentists, verify insurance details, process co-pays, and respond to patient inquiries. A strong service mindset and familiarity with dental terminology will help ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent is required.
• Experience as a receptionist or in a customer service role in healthcare is preferred.
• Strong interpersonal and communication skills with patients and staff.
• Proficiency in dental software and general office applications.
• Ability to organize tasks and manage multiple priorities.
• Knowledge of dental terminology and insurance processes is desirable.

Responsibilities

• Welcome patients warmly and ensure a friendly reception area.
• Schedule and coordinate appointments with staff availability.
• Manage patient records and ensure confidentiality.
• Verify and update insurance information.
• Collect co-pays and handle financial transactions.
• Answer inquiries by phone, email, or in person.
• Assist with patient flow and communication with dental team.
• Maintain tidy reception and assist with forms and paperwork.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Attention to detail

Knowledge of dental terminology

Education

High school diploma or equivalent

Healthcare administration certification (a plus)

Tools

Dental practice management software

MS Office

Email and scheduling systems

Job description

Great Expressions invites a friendly Patient Coordinator to greet and assist patients at our dental practice in the United States. You will manage appointments, collect patient information, and maintain accurate records in the practice management system.

You will coordinate with hygienists and dentists, verify insurance details, process co-pays, and respond to patient inquiries. A strong service mindset and familiarity with dental terminology will help ensure a smooth patient experience.