Dental Patient Concierge & Scheduler

Great Expressions Dental Centers; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator at our Jacksonville office to be the first point of contact for patients. You will greet visitors, schedule appointments, manage records, and handle administrative tasks to keep the practice running smoothly.

This role emphasizes excellent patient service, accurate data handling, and teamwork with hygienists, assistants, and dentists to ensure a positive patient experience in a busy dental office.

Qualifications

• High school diploma or equivalent is required.
• Experience as a receptionist or in healthcare customer service preferred.
• Excellent interpersonal and communication abilities with patients and staff.
• Proficient with dental practice management software and common office tools.
• Strong organization and attention to detail in busy environments.
• Knowledge of dental terminology and insurance processes is a plus.

Responsibilities

• Greet patients warmly and manage front-desk interactions.
• Schedule appointments and coordinate with dental staff.
• Maintain patient records and confidentiality per privacy rules.
• Verify insurance and process co-pays and payments.
• Handle inquiries via phone, email, or in person.
• Prepare patients with forms and pre-appointment instructions.
• Maintain reception area cleanliness and smooth patient flow.
• Collaborate with hygienists, assistants, and dentists on arrivals and changes.

Skills

Interpersonal skills

Customer service

Organizational

Multitasking

Communication

Education

High school diploma

Tools

Dental PM software

MS Office

Email systems

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator at our Jacksonville office to be the first point of contact for patients. You will greet visitors, schedule appointments, manage records, and handle administrative tasks to keep the practice running smoothly.

This role emphasizes excellent patient service, accurate data handling, and teamwork with hygienists, assistants, and dentists to ensure a positive patient experience in a busy dental office.