Dental Office Patient Concierge

Great Expressions; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

GEDC is seeking a Patient Coordinator in Jacksonville, FL to greet patients, schedule appointments, and manage records. You will assist with insurance verification and billing inquiries while maintaining a welcoming reception area.

The role requires strong customer service, organizational skills, and familiarity with dental practice management software. Prior experience in healthcare is a plus.

Qualifications

• Experience as receptionist or in healthcare customer service.
• Ability to manage patient records with confidentiality.
• Familiarity with dental terminology and insurance processes is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive.
• Schedule appointments for patients, considering staff availability.
• Verify and update patient insurance information.
• Process insurance claims and coordinate with providers.
• Respond to patient inquiries via phone, email, or in person.
• Maintain patient records in the management system.
• Coordinate with dental staff to manage the appointment calendar efficiently.

Skills

Customer service

Interpersonal communication

Scheduling & calendar management

Phone etiquette

Team coordination

Education

High school diploma

Tools

Dental practice management software

MS Office

Job description

GEDC is seeking a Patient Coordinator in Jacksonville, FL to greet patients, schedule appointments, and manage records. You will assist with insurance verification and billing inquiries while maintaining a welcoming reception area.

The role requires strong customer service, organizational skills, and familiarity with dental practice management software. Prior experience in healthcare is a plus.