Patient Experience Coordinator - Dental Office

Great Expressions; Douglasville (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Great Expressions seeks a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, manage patient records, and handle general front-desk tasks in a dental office setting.

You will maintain confidentiality, verify insurance, collect co-pays, and coordinate with staff to ensure smooth patient flow and excellent service. This role emphasizes accuracy and a friendly, professional demeanor.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office.
• High school diploma or equivalent; additional healthcare administration education is a plus.

Responsibilities

• Greet patients and manage a warm reception area.
• Schedule appointments and manage the calendar with staff availability.
• Verify and update patient information and insurance details.
• Process co-pays and assist with billing inquiries or claims.

Skills

Customer service

Scheduling

Phone support

Billing & claims

Record management

Privacy compliance

Education

High school diploma

Tools

Dental PM software

Job description

Great Expressions seeks a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, manage patient records, and handle general front-desk tasks in a dental office setting.

You will maintain confidentiality, verify insurance, collect co-pays, and coordinate with staff to ensure smooth patient flow and excellent service. This role emphasizes accuracy and a friendly, professional demeanor.