Dental Patient Care Coordinator

Smilebuilderz-LL; Manheim Township (PA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off for FT Staff

Paid Holidays

Discounted Dental Services

EAP Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Job summary

Smilebuilderz seeks a Patient Care Coordinator to manage a doctor's schedule and build strong patient relationships in a busy dental practice. You will greet patients, verify paperwork, confirm consents, schedule treatments and coordinate with the hygiene team, while maintaining accurate records.

Excellent communication, customer service, and computer skills are essential in educating patients about treatment options and financing.

Qualifications

• Greet new patients and introduce the Care Coordinator role.
• Review all new patients' paperwork prior to visit.
• Confirm all consents and clearances are in patient documents.
• Verify appointments are scheduled correctly and in appropriate time frames.
• Maintain and reference daily schedule and modify as needed.

Responsibilities

• Greet and orient new patients to the doctor and clinic.
• Review paperwork and ensure completion before/at visit.
• Coordinate treatment scheduling and lab work with the team.
• Educate patients on treatment options and financing.
• Maintain patient records and ensure timely follow-ups.

Skills

Communication skills

Customer service

Professional demeanor

Computer skills

Multitasking

Teamwork

Tools

Practice management software

Job description

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Summary of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

IN ADDITION, SMILEBUILDERZ OFFERS:

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary:

The Patient Care Coordinator's primary responsibility is managing a doctor’s schedule by developing and maintaining relationships with patients.

Essential Job Functions:

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial arrangements
• Schedule treatment
• Actively participate in filling your hygiene teams schedule
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Other Functions:

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment:

• Basic computer systems and practice management software.
• Multi-line phone system.

Working Conditions:

• 12 hour shifts. Shift differential applies to Saturdays!
• Required to sit for extended periods of time.
• Primarily a controlled office environment with frequent exposure to clinical situations.