Dental Patient Care Coordinator

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor's schedule and maintain strong patient relationships. You will greet patients, verify paperwork, schedule appointments, and present treatment plans with clear explanations of options and timelines.

The role requires exceptional customer service, excellent communication skills, and the ability to multitask in a busy dental office environment. You will support the hygiene team and manage pre-authorization records.

Qualifications

• Exceptional customer service and communication skills are essential.
• Professional demeanor and strong patient education ability are required.
• Must be self-mmotivated, capable of multitasking and adapting to changes.

Responsibilities

• Greet new patients and introduce the Care Coordinator role.
• Review new patient paperwork before visits; ensure consents are in order.
• Schedule appointments, confirm times, and maintain full daily schedules.
• Present treatment plans and educate patients on treatment options and timelines.
• Maintain pre-authorization records and monitor treatment scheduling.
• Provide checkup calls for emergencies and complex cases.
• Maintain patient relationships and acknowledge milestones.

Skills

Customer service

Communication

Professional demeanor

Patient education

Multitasking

Change management

Keyboard skills

Team oriented

Tools

Practice management software

Multi-line phone system

Job description

Smilebuilderz Mission

To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.

Summary of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

In Addition, Smilebuilderz Offers

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary

The Patient Care Coordinator's primary responsibility is managing a doctor’s schedule by developing and maintaining relationships with patients.

Essential Job Functions

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial arrangements
• Schedule treatment
• Actively participate in filling your hygiene team’s schedule
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Other Functions

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment

• Basic computer systems and practice management software.
• Multi-line phone system.

Working Conditions

• 12 hour shifts.
• Required to sit for extended periods of time.
• Primarily a controlled office environment with frequent exposure to clinical situations.

Join our Team Today! Click the following link to learn more!

https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view