Dental Patient Care Coordinator

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, & Vision Insurance

401(K) Plan

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator responsible for managing the doctor’s schedule and developing relationships with patients. Essential functions include greeting new patients, confirming appointments, and ensuring all necessary paperwork is complete.

The ideal candidate will demonstrate exceptional customer service and communication skills. Working primarily in a controlled office environment and handling various administrative tasks will be required. Shift differentials apply for Saturdays, and candidates should be comfortable in a clinical setting.

Qualifications

• Managing a doctor’s schedule and developing patient relationships.
• Greet new patients and confirm necessary paperwork before visits.
• Maintain schedules and financial arrangements with patients.

Responsibilities

• Greet all new patients and introduce yourself as the Care Coordinator.
• Confirm all necessary consents and clearances before appointments.
• Maintain patient relationships by acknowledging life milestones.

Skills

Exceptional customer service skills

Strong communication skills

Exceptional patient education ability

Self motivation

Ability to multitask

Excellent keyboard/computer skills

Tools

Dentrix

Basic computer systems

Multi-line phone system

Job description

Smilebuilderz Mission

To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.

Summary of Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year

Additional Benefits

• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

Job Summary

The Patient Care Coordinator's primary responsibility is managing a doctor’s schedule by developing and maintaining relationships with patients.

Essential Job Functions

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and add to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline.
• Patient education to the value of treatment recommendations.
• Financial arrangements.
• Schedule treatment.
• Actively participate in filling your hygiene team’s schedule.
• Maintain pre‑authorization records, resubmit denials, and schedule approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Other Functions

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation.
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment

• Basic computer systems and practice management software.
• Multi‑line phone system.

Working Conditions

• 12 hour shifts. Shift differential applies to Saturdays!
• Required to sit for extended periods of time.
• Primarily a controlled office environment with frequent exposure to clinical situations.