Dental Patient Care Coordinator — Welcoming & Scheduling Excellence

Talentify; Hayward (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Job summary

Talentify is seeking a Patient Care Coordinator to serve as the main liaison for patients, greeting them warmly and guiding them through the office experience. The role involves coordinating treatment services, explaining costs, insurance options, and payment plans, and building lasting relationships with patients.

The PCC should demonstrate outstanding communication and customer service skills, with a personable approach and a sales mindset to support practice growth.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Sales

Communication

Receptionist

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Talentify is seeking a Patient Care Coordinator to serve as the main liaison for patients, greeting them warmly and guiding them through the office experience. The role involves coordinating treatment services, explaining costs, insurance options, and payment plans, and building lasting relationships with patients.

The PCC should demonstrate outstanding communication and customer service skills, with a personable approach and a sales mindset to support practice growth.