Patient Care Coordinator: Welcoming Patients & Scheduling

Sonrava Health; San Jose (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k)

Employee assistance program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC will greet patients, introduce them to our office, coordinate treatment services, and build lasting relationships.

The role requires strong communication, a passion for customer service, and sales skills, with duties including scheduling, discussing treatments and payment options, and ensuring privacy and compliance. Travel for training as needed.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC will greet patients, introduce them to our office, coordinate treatment services, and build lasting relationships.

The role requires strong communication, a passion for customer service, and sales skills, with duties including scheduling, discussing treatments and payment options, and ensuring privacy and compliance. Travel for training as needed.