Dental Patient Care Concierge & Scheduler

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Discounted Dental Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Voluntary Term Life Insurance

Long Term & Short Term Disability

401(K) Plan

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and cultivate strong relationships with patients. You will ensure timely appointments, review paperwork, obtain necessary consents, and facilitate communication between patients and clinical staff.

The role emphasizes excellent customer service, patient education, and efficient office operations within a dental practice. Multi-tasking and strong computer skills are essential in a fast-paced environment.

Qualifications

• Greet new patients and introduce the Care Coordinator role.
• Review patient paperwork before visits when available.
• Ensure required consents are in patient documents before appointments.
• Verify appointment times and labs are in order.
• Maintain full daily schedule and coordinate with hygiene team.

Responsibilities

• Manage doctor schedules and patient relationships.
• Educate patients on treatment value and options.
• Coordinate financial arrangements for treatments.
• Schedule treatments and maintain pre-authorization records.
• Monitor reports to identify unscheduled treatment and follow up.
• Provide checkup calls for emergency and complex cases.

Skills

Communication skills

Customer service

Professional demeanor

Patient education

Self motivation

Multitasking

Change management

Keyboard skills

Team oriented

Tools

Dentrix

Job description

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and cultivate strong relationships with patients. You will ensure timely appointments, review paperwork, obtain necessary consents, and facilitate communication between patients and clinical staff.

The role emphasizes excellent customer service, patient education, and efficient office operations within a dental practice. Multi-tasking and strong computer skills are essential in a fast-paced environment.