Dental Patient Care Coordinator

Smilebuilderz LLC; Ephrata (Lancaster County); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Holidays

Discounted Dental Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Voluntary Term Life Insurance

Long Term & Short Term Disability

401(K) Plan

Résumé du poste

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and cultivate strong relationships with patients. You will ensure timely appointments, review paperwork, obtain necessary consents, and facilitate communication between patients and clinical staff.

The role emphasizes excellent customer service, patient education, and efficient office operations within a dental practice. Multi-tasking and strong computer skills are essential in a fast-paced environment.

Qualifications

• Greet new patients and introduce the Care Coordinator role.
• Review patient paperwork before visits when available.
• Ensure required consents are in patient documents before appointments.
• Verify appointment times and labs are in order.
• Maintain full daily schedule and coordinate with hygiene team.

Responsabilités

• Manage doctor schedules and patient relationships.
• Educate patients on treatment value and options.
• Coordinate financial arrangements for treatments.
• Schedule treatments and maintain pre-authorization records.
• Monitor reports to identify unscheduled treatment and follow up.
• Provide checkup calls for emergency and complex cases.

Connaissances

Communication skills

Customer service

Professional demeanor

Patient education

Self motivation

Multitasking

Change management

Keyboard skills

Team oriented

Outils

Dentrix

Description du poste

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Summary of Benefits

Paid Time Off for FT Staff

Paid Holidays

Discounted Dental Services

EAP Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

IN ADDITION, SMILEBUILDERZ OFFERS:

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness Benefit

Voluntary Term Life Insurance

Long Term & Short Term Disability

401(K) Plan

Job Summary:

The Patient Care Coordinator's primary responsibility is managing a doctor’s schedule by developing and maintaining relationships with patients.

Essential Job Functions:

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial arrangements
• Schedule treatment
• Actively participate in filling your hygiene teams schedule
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Other Functions:

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment:

• Basic computer systems and practice management software.
• Multi-line phone system.

Working Conditions:

• 12 hour shifts.
• Required to sit for extended periods of time.
• Primarily a controlled office environment with frequent exposure to clinical situations.

https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view