Dental Operations Manager

Radhika Dental Consulting Llc; Town of Texas (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Job summary

Charm Dental Care in Wisconsin is seeking an experienced Dental Operations Manager to join our leadership team. This is not an entry-level management position, and we want someone who can coach dental teams while maintaining high standards of patient care.

The role emphasizes leadership, data-driven improvements, and effective use of Open Dental, Dental Intelligence, and Modento to optimize scheduling, case acceptance, and finances.

Qualifications

• Dental management experience is REQUIRED.
• Experience managing a dental office, multiple departments, or a dental team.
• Experience with Open Dental, Dental Intelligence and Modento is highly preferred.
• Strong treatment presentation and patient-financing experience is also preferred.

Responsibilities

• Lead and coach dental teams to higher performance.
• Set clear expectations and follow through.
• Handle difficult patient and team situations professionally.
• Use data and KPIs to identify opportunities for improvement.
• Create accountability while maintaining team culture.
• Develop action plans to close performance gaps.
• Improve patient experience and office efficiency.

Skills

Dental management

Team leadership

Scheduling optimization

KPIs & analytics

Patient experience

Coach & development

Conflict resolution

Tools

Open Dental

Dental Intelligence

Modento

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance

Charm Dental Care is growing, and we’re looking for an experienced Dental Operations Manager to join our leadership team.

This is not an entry-level management position.

We are looking for someone who has successfully managed dental teams, understands the business side of dentistry, and knows how to coach people while maintaining a high standard of patient care.

What We’re Looking For

• Dental management and team leadership
• Open Dental – strong proficiency preferred
• Treatment plan presentation and case acceptance
• Dental Intelligence – understanding KPIs, analytics, scheduling, production and performance reports
• Modento – patient communication, confirmations and workflow management
• Patient financing and payment plans – CareCredit, Sunbit, Cherry and similar platforms
• Managing schedules and maximizing provider productivity
• Understanding production, collections, AR and operational KPIs
• Training, coaching and holding team members accountable
• Identifying performance gaps and creating action plans
• Improving patient experience and office efficiency
• Handling difficult patient and team situations professionally

Leadership Is a Major Part of This Role

We aren’t simply looking for someone who can “run the front desk.”

We want a leader and coach who can:

• Develop team members instead of simply managing them
• Set clear expectations and follow through
• Have difficult conversations when necessary
• Recognize and reward great performance
• Use data and KPIs to identify opportunities for improvement
• Create accountability without destroying team culture
• Lead by example and help build a high-performing team

Requirements

• Dental management experience is REQUIRED.
• Candidates should have experience managing a dental office, multiple departments, or a dental team and should be comfortable being accountable for both people and performance.
• Experience with Open Dental, Dental Intelligence and Modento is highly preferred.
• Strong treatment presentation and patient-financing experience is also preferred.

Who Will Thrive Here

You may be a great fit if you are organized, energetic, accountable, numbers-driven and comfortable leading from the front. You should enjoy developing people, solving problems and finding ways to make a dental practice operate better every day.

If you believe that great patient care, strong culture and strong business performance can all exist together, we would love to meet you.