Dental Office Team Lead - Patient Experience & Growth

Smile Brands Inc.; Manitowoc (WI); Hybride; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

PTO

Health insurance

Dental insurance

Vision insurance

HSA

Telemedicine

FSA

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k plan

Résumé du poste

Smile Brands Inc. in Manitowoc, WI is seeking a Team Leader to oversee the Midwest Dental practice’s day-to-day operations, support treatment planning, guide a skilled team and ensure exceptional patient experiences.

You will lead front and back office operations, coach staff, monitor performance metrics, and align with Smile Brands policies to drive high-quality care and a positive workplace culture. The role follows a Monday-Tuesday 8:00am-5:00pm, Wednesday-Thursday 7:30am-4:30pm, Friday

Qualifications

• Dental office leadership or senior dental front office experience
• Strong understanding of treatment planning, insurance benefits, and case acceptance processes
• Proven ability to lead, coach, and motivate a team in a fast-paced environment
• Strong knowledge of dental terminology, procedures, and patient communication
• Excellent organizational and interpersonal communication skills
• Ability to balance multiple priorities while maintaining attention to detail

Responsabilités

• Oversee day-to-day front and back office operations, ensuring smooth patient flow and exceptional patient experiences
• Provide strong leadership to the front office team, including treatment coordination support and coaching for case acceptance
• Guide and support team members in meeting daily and monthly practice goals
• Ensure accurate scheduling, collections, receivables, and cost management
• Oversee treatment planning workflows and partner with clinical team on financial presentations
• Lead staff training on patient experience, compliance, and office protocols
• Foster a positive, inclusive, and collaborative team culture that supports high-quality care
• Maintain office organization, performance metrics, and alignment with Smile Brands policies

Connaissances

Leadership

Team leadership

Front/back office operations

Treatment planning knowledge

Patient communication

Organizational skills

Description du poste

Smile Brands Inc. in Manitowoc, WI is seeking a Team Leader to oversee the Midwest Dental practice’s day-to-day operations, support treatment planning, guide a skilled team and ensure exceptional patient experiences.

You will lead front and back office operations, coach staff, monitor performance metrics, and align with Smile Brands policies to drive high-quality care and a positive workplace culture. The role follows a Monday-Tuesday 8:00am-5:00pm, Wednesday-Thursday 7:30am-4:30pm, Friday