Dental Office Patient Concierge

Great Expressions Dental Centers; Garden City (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions Dental Centers in Michigan is seeking a Patient Coordinator to be the first point of contact for patients, providing exceptional customer service and handling scheduling, records, and general admin tasks.

You will greet patients, manage the reception area, verify insurance, collect co-pays, and coordinate with dental staff to ensure smooth patient flow and a positive experience at the practice.

Qualifications

• 1-3 years of proven experience as a receptionist or in a healthcare setting.
• High school diploma; healthcare administration certification is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and provide a warm, inviting welcome.
• Schedule appointments and manage the appointment calendar to accommodate staff availability.
• Maintain and update patient records in the dental practice management system.
• Collect and verify co-pays, deductibles, and other payments; assist with insurance verification.
• Respond to patient inquiries via phone, email, or in person and convey practice policies clearly.
• Coordinate with dental staff to ensure smooth patient flow and timely appointments.
• Keep the reception area neat and organized and prepare patients for their visits.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma

Tools

EMR software

Job description

Great Expressions Dental Centers in Michigan is seeking a Patient Coordinator to be the first point of contact for patients, providing exceptional customer service and handling scheduling, records, and general admin tasks.

You will greet patients, manage the reception area, verify insurance, collect co-pays, and coordinate with dental staff to ensure smooth patient flow and a positive experience at the practice.