Dental Office Operations Manager Trainee

PDS Health; Santa Fe (NM); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Tuition Reimbursement

Volunteer time off

Job summary

PDS Health in Santa Fe seeks an Operations Manager Trainee to learn, develop, and independently manage a dental office within 4–6 months after completing the OM Development Program.

You will engage in structured curriculum, on-the-job training, and development meetings with supervision to progress to a fully independent manager capable of handling Front and Back Office teams and creating an efficient, compliant office environment.

Qualifications

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.

Responsibilities

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• How to be the catalyst in team development of the Perfect Patient Experience
• How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Skills

Results Oriented

Team Builder

Patient Advocate

Process Focused Operator

Financial Acumen

Communication

Multitask & Prioritize

Problem Solving

Education

High school diploma

Associate/Bachelor’s degree

Tools

Epic

1VU

BOX

Microsoft Office

Job description

PDS Health in Santa Fe seeks an Operations Manager Trainee to learn, develop, and independently manage a dental office within 4–6 months after completing the OM Development Program.

You will engage in structured curriculum, on-the-job training, and development meetings with supervision to progress to a fully independent manager capable of handling Front and Back Office teams and creating an efficient, compliant office environment.