Dental Office Operations Manager

Coast Dental; Orange City (FL); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Coast Dental is seeking an Office Manager to lead a dental practice team, training staff, managing payroll, and ensuring smooth front/back office operations. This role may float between offices to cover gaps and ensure coverage when staff are unavailable.

The candidate should have related healthcare operations experience, strong communication skills, and familiarity with dental terminology. Travel between offices may be required to maintain performance and service levels.

Qualifications

• Associate's Degree in business or equivalent.
• Three years working experience in front/back office healthcare operation.
• Strong communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills and dental software knowledge (EagleSoft preferred).

Responsabilités

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivable (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office.
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation and OSHA training, MSDS sheets, and badge reviews.
• Provide effective communication and act as liaison between corporate and office staff.

Connaissances

Effective communication

Time management

Leadership

Dental terminology

Formation

Associate's Degree in business or equivalent

Outils

Internet Explorer

Microsoft Office (Word, Excel)

EagleSoft

Description du poste

Coast Dental is seeking an Office Manager to lead a dental practice team, training staff, managing payroll, and ensuring smooth front/back office operations. This role may float between offices to cover gaps and ensure coverage when staff are unavailable.

The candidate should have related healthcare operations experience, strong communication skills, and familiarity with dental terminology. Travel between offices may be required to maintain performance and service levels.