Dental Office Operations & Front Desk Specialist

Heartland; Mills River (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

6 paid holidays

PTO

Daily Pay

Education & training

Job summary

Forest Valley Dental Care is seeking a Business Assistant to join our team and support front office operations in a busy dental practice. You will handle phones, emails, scheduling, insurance claims, and patient communications, while upholding HIPAA standards and accuracy in patient records.

The role supports our Heartland Dental network, offering growth opportunities, training, and a collaborative culture focused on patient-first care.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and protection of PHI outlined in role.

Responsibilities

• Greet and welcome patients; create a great first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Post insurance and patient payments; process accounts receivable.

Skills

Customer service

Communication

Organization

HIPAA awareness

Tools

Dentrix

Job description

Forest Valley Dental Care is seeking a Business Assistant to join our team and support front office operations in a busy dental practice. You will handle phones, emails, scheduling, insurance claims, and patient communications, while upholding HIPAA standards and accuracy in patient records.

The role supports our Heartland Dental network, offering growth opportunities, training, and a collaborative culture focused on patient-first care.