Dental Office Front Desk & Patient Care Specialist

Heartland Dental; Dacula (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Daily Pay

Job summary

Apalachee Family Dental is seeking a Business Assistant to join our team. You will greet patients, handle front office duties, and utilize Dentrix for scheduling and records. You will work with multiple providers, file insurance claims, post payments, and discuss treatment plan options with patients.

The role supports Heartland Dental systems to optimize office efficiency. Ideal candidates have 1+ years in dental/medical settings, strong communication skills, and the ability to maintain PHI

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and protecting PHI as required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims.
• Post insurance and patient payments and process accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Apalachee Family Dental is seeking a Business Assistant to join our team. You will greet patients, handle front office duties, and utilize Dentrix for scheduling and records. You will work with multiple providers, file insurance claims, post payments, and discuss treatment plan options with patients.

The role supports Heartland Dental systems to optimize office efficiency. Ideal candidates have 1+ years in dental/medical settings, strong communication skills, and the ability to maintain PHI