Dental Office Front Desk & Admin Specialist

Heartland Dental; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Daily Pay

Job summary

Heartland Dental in Naples, FL is seeking a full-time Business Assistant for our front office. You’ll greet patients, answer phones, manage mail and emails, and use Dentrix to schedule and maintain records. You’ll schedule appointments, file insurance claims, process payments, and review treatment plan options with patients.

The role emphasizes customer service, organization, and teamwork within a caring, patient-focused environment with ongoing training and growth opportunities.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Must protect PHI and complete HIPAA training.

Responsibilities

• Greet and welcome patients at the office entrance.
• Manage front office duties: answering phones, mail, and email; communicate with patients and insurers.
• Use Dentrix for scheduling and records; schedule/confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post payments and process accounts receivable; review treatment plan fees with patients.

Skills

Customer service

Multi-tasking

Phone etiquette

Team oriented

Willing to learn

Tools

Dentrix

Job description

Heartland Dental in Naples, FL is seeking a full-time Business Assistant for our front office. You’ll greet patients, answer phones, manage mail and emails, and use Dentrix to schedule and maintain records. You’ll schedule appointments, file insurance claims, process payments, and review treatment plan options with patients.

The role emphasizes customer service, organization, and teamwork within a caring, patient-focused environment with ongoing training and growth opportunities.