Dental Office Front Desk & Admin Expert

Heartland Dental; Bluffton (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

On-demand Daily Pay

Job summary

May River Crossing Dental, part of Heartland Dental, is seeking a Business Assistant to support front office operations and patient services. You’ll greet patients, handle calls, scheduling, and billing tasks to keep the office running smoothly.

You’ll use Dentrix for scheduling and records, manage insurance claims, post payments, and collaborate with providers to implement Heartland Dental systems, contributing to a cohesive, patient-centered team.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI requires HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

HIPAA knowledge

Tools

Dentrix

Job description

May River Crossing Dental, part of Heartland Dental, is seeking a Business Assistant to support front office operations and patient services. You’ll greet patients, handle calls, scheduling, and billing tasks to keep the office running smoothly.

You’ll use Dentrix for scheduling and records, manage insurance claims, post payments, and collaborate with providers to implement Heartland Dental systems, contributing to a cohesive, patient-centered team.