Dental Office & Business Assistant — Front Desk & Claims

Heartland Dental LLC; Ocean Isle Beach (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

PTO

Daily Pay access

Job summary

Heartland Dental is seeking a Business Assistant to join Dental Care on Causeway. This role supports the front office and helps deliver excellent patient service in a collaborative team.

The successful candidate will manage front desk duties, schedule using Dentrix, handle communications with patients and insurers, and assist with billing and claims while upholding HIPAA standards and PHI protections.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI with HIPAA training required; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients to create a good first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and patient records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Fast-paced environment

Customer-centric mindset

Excellent communication

Organizational skills

HIPAA training

PHI data protection

Tools

Dentrix

Job description

Heartland Dental is seeking a Business Assistant to join Dental Care on Causeway. This role supports the front office and helps deliver excellent patient service in a collaborative team.

The successful candidate will manage front desk duties, schedule using Dentrix, handle communications with patients and insurers, and assist with billing and claims while upholding HIPAA standards and PHI protections.