Dental Office Assistant — Front Desk & Scheduling Pro

Heartland Dental; Howell (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Daily Pay

Job summary

West Highland Dental Care, part of the Heartland Dental family, is seeking a Dental Office Assistant to join our team. You will be the friendly first point of contact, greeting patients and supporting the front desk in a fast-paced dental office.

Responsibilities include answering calls, scheduling with Dentrix, processing insurance, posting payments, and coordinating with providers to ensure smooth daily operations and excellent patient care.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and PHI handling awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front desk duties: phones, mail, emails, and patient communications.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding items.
• Post insurance and patient payments; process accounts receivable.
• Review treatment fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Job description

West Highland Dental Care, part of the Heartland Dental family, is seeking a Dental Office Assistant to join our team. You will be the friendly first point of contact, greeting patients and supporting the front desk in a fast-paced dental office.

Responsibilities include answering calls, scheduling with Dentrix, processing insurance, posting payments, and coordinating with providers to ensure smooth daily operations and excellent patient care.