Dental Inbound Support Agent — Remote

Humana; Maryland; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will answer benefit questions, resolve concerns, and guide members through next steps, aiming to inform and support with every interaction.

You will handle 40+ inbound calls daily, document interactions, escalate when needed, and meet quality and productivity expectations. Training starts Jan 4, 2027 and includes 8:30–5:00 ET.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Empathy

Communication

Problem solving

Education

Associate or bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to join the Consumer Contacts team remotely. You will answer benefit questions, resolve concerns, and guide members through next steps, aiming to inform and support with every interaction.

You will handle 40+ inbound calls daily, document interactions, escalate when needed, and meet quality and productivity expectations. Training starts Jan 4, 2027 and includes 8:30–5:00 ET.