Dental Implant Support Specialist — Bonus Eligible

Glidewell Dental; Irvine (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Glidewell Dental in Irvine, CA seeks a customer-focused support specialist to coordinate department activities and serve as a liaison across divisions. You will answer incoming calls, verify ship dates, provide product information, update accounts, and document interactions in the system.

The role requires at least two years of ACD or customer service experience, with a preferred background in dental implants. RDA/DA/CDT certifications are a plus.

Qualifications

• High school diploma or equivalent.
• Dental implant experience - preferred.
• Minimum two years of ACD experience and/or two years of customer service experience or two years in dental background.

Responsibilities

• Coordinate department support activities and liaise between divisions.
• Answer inbound calls, check ship dates, provide product information, update accounts, log call notes.

Skills

Customer service

Call center

ACD experience

Education

High school diploma

Dental implant experience - preferred

RDA/DA/CDT certification preferred

Tools

ACD system

Job description

Glidewell Dental in Irvine, CA seeks a customer-focused support specialist to coordinate department activities and serve as a liaison across divisions. You will answer incoming calls, verify ship dates, provide product information, update accounts, and document interactions in the system.

The role requires at least two years of ACD or customer service experience, with a preferred background in dental implants. RDA/DA/CDT certifications are a plus.