Senior Client Success & Growth Manager

Glidewell Laboratories; Irvine (CA); Hybrid; USD 60,000 - 62,000; Full time

Job summary

Glidewell Laboratories in Irvine, CA seeks an experienced sales professional to support existing customers by phone and drive product adoption. You will act as the key liaison, nurture relationships, and help customers achieve success through up-selling and informative product education.

The role requires a minimum of three years in sales and two years in customer service, with an advantage for dental or medical device industry experience. Bachelor’s degree preferred.

Qualifications

• Bachelor’s degree preferred.
• Minimum of three (3) years of experience in sales.
• Minimum of two (2) years of customer service experience.
• Previous experience in the dental industry or medical device industry a plus.

Responsibilities

• Interact with existing customers by phone to increase sales of company products.
• Act as the primary liaison between customers and the company; maintain positive client relations and ensure customer needs are met in a sustainable manner.
• Drive adoption and usage of company products and drive registrations to company events.
• Upsell and cross-sell compatible products; demonstrate how products enhance customer success.
• Educate customers on production information including function, specifications, purpose, and product design developments.
• Manage and respond to customer concerns and problems.

Skills

Sales

Customer service

Communication

Relationship building

Education

Bachelor's degree preferred

Job description

Essential Functions:

• Interacts with and provides support to existing customers primarily by phone to increase sales of Company products.
• Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
• Drives adoption and usage of Company products.
• Drives course registrations to Company events.
• Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
• Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
• Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
• Educates Customers on production information including function, specifications, purpose, and product design developments.
• Manages and responds to customer concerns and problems.
• Identifies and utilizes best practices to achieve sales results.
• Attains sales deals and achieves high levels of customer satisfaction.
• Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
• Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
• Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
• Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
• Arranges and provides shipment and demonstration of products by sales personnel.
• Performs other related duties and projects as business needs require at the direction of management.

Education and Experience:

• Bachelor’s degree preferred.
• Minimum of three (3) years of experience in sales.
• Minimum of two (2) years of customer service experience.
• Previous experience in the dental industry or medical device industry a plus.

Pay Range: $29.00-$30.00/hr