Data-Driven Retention & Growth Specialist

Glidewell Dental; Irvine (CA); On-site; USD 31,299 - 38,572; Full time

Job summary

Glidewell Dental is seeking a skilled Account Manager in Irvine, California, to enhance customer retention and drive engagement. The role requires a high school diploma, with a bachelor's degree preferred, and a minimum of three years in account management or sales. Responsibilities include utilizing data insights to analyze customer behaviors, implementing strategies for retention, and collaborating with teams to optimize processes. The position offers a pay range of $22.72 to $28.00 per hour.

Qualifications

• Minimum three years of experience in account management or customer retention.
• Proven record of meeting or exceeding retention targets.
• Call Center experience preferred.

Responsibilities

• Assists management with initiatives to drive customer engagement.
• Utilizes data insights to monitor customer accounts.
• Collaborates with cross-functional teams to improve processes.
• Drives a customer lifecycle management approach.
• Manages accounts for escalated at-risk customers.

Skills

Customer retention strategies

Data-driven decision making

Account management

Cross-selling

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Job description

Glidewell Dental is seeking a skilled Account Manager in Irvine, California, to enhance customer retention and drive engagement. The role requires a high school diploma, with a bachelor's degree preferred, and a minimum of three years in account management or sales. Responsibilities include utilizing data insights to analyze customer behaviors, implementing strategies for retention, and collaborating with teams to optimize processes. The position offers a pay range of $22.72 to $28.00 per hour.