Technical Advisor I - Implants (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental; Irvine (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Glidewell Dental in Irvine, CA seeks a customer-focused support specialist to coordinate department activities and serve as a liaison across divisions. You will answer incoming calls, verify ship dates, provide product information, update accounts, and document interactions in the system.

The role requires at least two years of ACD or customer service experience, with a preferred background in dental implants. RDA/DA/CDT certifications are a plus.

Qualifications

• High school diploma or equivalent.
• Dental implant experience - preferred.
• Minimum two years of ACD experience and/or two years of customer service experience or two years in dental background.

Responsibilities

• Coordinate department support activities and liaise between divisions.
• Answer inbound calls, check ship dates, provide product information, update accounts, log call notes.

Skills

Customer service

Call center

ACD experience

Education

High school diploma

Dental implant experience - preferred

RDA/DA/CDT certification preferred

Tools

ACD system

Job description

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in computer system.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Essential Functions

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in computer system.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Dental Implant experience - preferred
• Minimum two (2) years of ACD experience and/or two (2) years of customer service experience or two (2) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Communication Skills:

Must possess proficient English skills, both written and verbal

Pay Rate: $25.00/hr with monthly bonus up to $900