Dental Front Office Specialist | Patient Care & Scheduling

Heartland; Tumwater (WA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Daily Pay access

Job summary

Heartland Dental is seeking a Front Office Business Assistant for the Oly Tumwater Dental Care office. You’ll greet patients, manage front desk duties, use Dentrix for scheduling and records, and support insurance communications to keep the office running smoothly.

This role emphasizes teamwork, strong communication, and a patient-first approach. The successful candidate will handle payments, claims, and coordinate with providers to implement Heartland Dental systems, with opportunities for

Qualifications

• Experience in a fast-paced customer-centric environment.
• Excellent communication and organizational skills.
• PHI access requires HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail/email, and communications with patients and insurers.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding claims.
• Post insurance and patient payments and manage accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Organization

Communication

Tools

Dentrix

Job description

Heartland Dental is seeking a Front Office Business Assistant for the Oly Tumwater Dental Care office. You’ll greet patients, manage front desk duties, use Dentrix for scheduling and records, and support insurance communications to keep the office running smoothly.

This role emphasizes teamwork, strong communication, and a patient-first approach. The successful candidate will handle payments, claims, and coordinate with providers to implement Heartland Dental systems, with opportunities for