Dental Front Desk & Billing Support Specialist

Heartland Dental LLC; Lacey (WA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

On-demand Daily Pay

Job summary

Heartland Dental LLC in Lacey, WA, is seeking a proactive Business Assistant to join our office. You’ll greet patients, manage front desk tasks, schedule appointments using Dentrix, and support billing and insurance processes.

You’ll collaborate with providers and staff to implement Heartland Dental systems, ensure accurate records, and help deliver outstanding patient experiences. HIPAA awareness and strong organizational skills are essential.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail, emails, and communications with patients and insurers.
• Schedule and confirm appointments for multiple providers using Dentrix.
• Process insurance claims, verify benefits, and explain coverage to patients.
• Post payments and manage accounts receivable and run basic billing tasks.
• Support adoption of Heartland Dental systems to optimize office performance.

Skills

Customer-centric

Communication skills

Organizational skills

Tools

Dentrix

Job description

Heartland Dental LLC in Lacey, WA, is seeking a proactive Business Assistant to join our office. You’ll greet patients, manage front desk tasks, schedule appointments using Dentrix, and support billing and insurance processes.

You’ll collaborate with providers and staff to implement Heartland Dental systems, ensure accurate records, and help deliver outstanding patient experiences. HIPAA awareness and strong organizational skills are essential.