Dental Front Office & Scheduling Specialist

Heartland Dental; Wilmington (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

6 paid holidays

Paid time off (PTO)

Access to Daily Pay

Job summary

Independence Dental Care, part of Heartland Dental, is seeking a Business Assistant to support front office operations in Wilmington, NC. You’ll greet patients, manage calls and emails, and use Dentrix to schedule appointments across multiple providers.

You’ll handle insurance claims, payments, and coordinat e with the team to optimize office workflow. Ideal candidates bring experience in fast-paced dental/medical settings, strong communication skills, and HIPAA compliance; training and growth

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training and PHI safeguarding obligations.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and email communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and available payment options.
• Partner with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

HIPAA compliance

Tools

Dentrix

Job description

Independence Dental Care, part of Heartland Dental, is seeking a Business Assistant to support front office operations in Wilmington, NC. You’ll greet patients, manage calls and emails, and use Dentrix to schedule appointments across multiple providers.

You’ll handle insurance claims, payments, and coordinat e with the team to optimize office workflow. Ideal candidates bring experience in fast-paced dental/medical settings, strong communication skills, and HIPAA compliance; training and growth