Dental Front Office & Scheduling Specialist

Suncoast Community Health Centers Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Front Office Representative for our dental clinic in Florida. You will welcome patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in a HIPAA-compliant environment.

The role requires strong communication, organization, and customer service skills to manage a high-paced front office and coordinate with the dental team for smooth patient flow and efficient service.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Welcome and register patients.
• Schedule, confirm, and manage dental appointments.
• Verify patient insurance eligibility and assist with claims/pre-authorizations.
• Collect co-pays and payments and apply to patient accounts.
• Maintain patient records in HIPAA-compliant manner.
• Answer calls, schedule inquiries, and route to appropriate team.
• Provide financial counseling on insurance coverage, sliding fees, and payment options.
• Scan and label documents (medical histories, forms, insurance cards).
• Ensure front office and waiting area are clean and welcoming.
• Coordinate with dental team for smooth patient flow.
• Prepare daily deposits and handle money accurately.
• Attend team meetings and training sessions.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Task prioritization

Stress management

Office equipment proficiency

Dental software proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Dental software

EMR systems

Job description

Suncoast Community Health Centers Inc. is seeking a Front Office Representative for our dental clinic in Florida. You will welcome patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in a HIPAA-compliant environment.

The role requires strong communication, organization, and customer service skills to manage a high-paced front office and coordinate with the dental team for smooth patient flow and efficient service.