Dental Front Desk Specialist — Patient Concierge

Family Health Centers of Southwest Florida; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

9 holidays

Health benefits

Company pension

Bonuses

Job summary

Family Health Centers of Southwest Florida is seeking a dependable dental receptionist to welcome patients, schedule appointments, and guide visitors to the appropriate services. The role emphasizes courteous communication, accuracy in registration, and adherence to privacy and compliance guidelines.

You will use Medical Manager and electronic health records to document patient information, handle inquiries, and support a friendly, multicultural team across our clinics.

Qualifications

• High School Diploma, GED or equivalent training and experience.
• Prior dental receptionist experience preferred.
• Ability to perform multiple tasks.
• Basic math and computer skills.
• Bilingual English/Spanish preferred.
• Pleasant phone manners and professional appearance.
• Excellent customer service skills.
• Good organizational and multitasking abilities.
• Interpersonal skills and ability to work with diverse staff.
• Typing at least 35 WPM and familiarity with dental records/eHR.

Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs them accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Answers telephone calls using proper protocol.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance if required.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.
• Other duties as required.

Skills

Customer service

Phone etiquette

Organizational skills

Interpersonal skills

Education

High School Diploma / GED

Tools

Medical Manager

Electronic health record system

Job description

Family Health Centers of Southwest Florida is seeking a dependable dental receptionist to welcome patients, schedule appointments, and guide visitors to the appropriate services. The role emphasizes courteous communication, accuracy in registration, and adherence to privacy and compliance guidelines.

You will use Medical Manager and electronic health records to document patient information, handle inquiries, and support a friendly, multicultural team across our clinics.