Dental Front Office & Patient Care Coordinator

Heartland Dental; Trinity (FL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental’s Smile Design Trinity office is seeking a Front Office Business Assistant to join a collaborative team. You’ll greet patients, manage phones and scheduling, and support insurance claims and payments with Dentrix.

This role emphasizes patient-first service and efficient front desk operations. The ideal candidate brings dental front office experience, strong communication, and organizational skills, with HIPAA training to safeguard PHI.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection is required.
• 1+ years of dental/medical front office experience (preferred).

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Customer service

Communication

Organization

HIPAA knowledge

Tools

Dentrix

Job description

Heartland Dental’s Smile Design Trinity office is seeking a Front Office Business Assistant to join a collaborative team. You’ll greet patients, manage phones and scheduling, and support insurance claims and payments with Dentrix.

This role emphasizes patient-first service and efficient front desk operations. The ideal candidate brings dental front office experience, strong communication, and organizational skills, with HIPAA training to safeguard PHI.