Dental Front Desk & Office Operations Specialist

Heartland Dental; Greenbelt (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Paid time off

Job summary

Heartland Dental's Greenway Center Dentistry is seeking a full-time Dental Front Desk/Business Assistant to join our team. You will greet patients, manage front office duties, schedule appointments, and handle insurance communications using Dentrix.

This role supports our office in providing exceptional patient care, requires strong communication and organization, and offers competitive benefits and stable career growth within Heartland Dental.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI for job-related functions; HIPAA training required.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Customer service

Communication

Organization

Front desk

Tools

Dentrix

Job description

Heartland Dental's Greenway Center Dentistry is seeking a full-time Dental Front Desk/Business Assistant to join our team. You will greet patients, manage front office duties, schedule appointments, and handle insurance communications using Dentrix.

This role supports our office in providing exceptional patient care, requires strong communication and organization, and offers competitive benefits and stable career growth within Heartland Dental.