Dental Front Office & Guest Experience Lead

DECA Dental Group; Lamar (SC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to warmly welcome patients and support the dental team with professional service. You’ll handle sign-ins, scheduling, and patient communications while contributing to a positive, patient-centered experience.

You will help create a welcoming front desk environment, coordinate appointments, and assist with financial discussions. This role supports growth and collaboration within a dynamic, caring team.

Qualifications

• Welcoming smile and positive attitude for guests
• Excellent communication and customer service
• Willingness to travel to DeNovo offices

Responsibilities

• Welcome guests with a warm, friendly first impression and be the go-to contact
• Deliver outstanding customer service and ensure guests have a positive experience
• Efficiently confirm appointments and adjust schedules to keep things running smoothly
• Coordinate financial agreements and ensure clarity for guests
• Maintain a clear, organized, and inviting office environment for guests and team
• Support the office and team with other tasks as needed

Skills

Communication skills

Customer service

Job description

Ideal Dental is seeking a Front Office Associate to warmly welcome patients and support the dental team with professional service. You’ll handle sign-ins, scheduling, and patient communications while contributing to a positive, patient-centered experience.

You will help create a welcoming front desk environment, coordinate appointments, and assist with financial discussions. This role supports growth and collaboration within a dynamic, caring team.