Dental Front Office Coordinator: Patient Care & Scheduling

Heartland Dental; Gaithersburg (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

6 paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental’s Muddy Branch Dental Group is seeking a Dental Front Office Coordinator to greet patients, manage front desk duties, and coordinate scheduling with multiple providers. Proficiency with Dentrix and strong communication are essential for delivering excellent patient service.

The role offers daily collaboration with a supportive team, ongoing training, and opportunities for professional growth in a stable, 20+ year‑in‑the‑industry organization that values patient care and teamwork.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and data safeguards awareness.
• Access to PHI with required safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail/email, communicating with patients and insurers.
• Utilize Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on benefits and coverage.
• Post insurance and patient payments and process accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication skills

Organizational skills

HIPAA compliance

Tools

Dentrix

Job description

Heartland Dental’s Muddy Branch Dental Group is seeking a Dental Front Office Coordinator to greet patients, manage front desk duties, and coordinate scheduling with multiple providers. Proficiency with Dentrix and strong communication are essential for delivering excellent patient service.

The role offers daily collaboration with a supportive team, ongoing training, and opportunities for professional growth in a stable, 20+ year‑in‑the‑industry organization that values patient care and teamwork.