Dental Front Office Lead: Patient Care & Scheduling

Heartland Dental; Laurel (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

6 paid holidays

Paid time off

Retirement savings plan

Daily Pay access

Job summary

Heartland Dental’s Olde Town Laurel Dental is seeking a Dental Front Office Coordinator to greet patients, manage front desk duties, and schedule appointments. You’ll work with the team to ensure smooth daily operations and accurate billing using Dentrix.

Ideal candidates have 1+ year in dental/medical settings, strong communication, and a commitment to HIPAA compliance. The role offers a supportive environment with growth opportunities.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection are required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and records; coordinate appointments for multiple providers.
• File insurance claims and follow up on benefits, verification, and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental’s Olde Town Laurel Dental is seeking a Dental Front Office Coordinator to greet patients, manage front desk duties, and schedule appointments. You’ll work with the team to ensure smooth daily operations and accurate billing using Dentrix.

Ideal candidates have 1+ year in dental/medical settings, strong communication, and a commitment to HIPAA compliance. The role offers a supportive environment with growth opportunities.