Dental Front Office & Billing Specialist

Heartland Dental LLC; Wake Forest (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a Business Assistant to support the wake forest office. You will greet patients, manage front office tasks, and coordinate scheduling and billing while upholding HIPAA and PHI safeguards. This role offers training and growth within a well-established dental support organization.

The successful candidate will join a collaborative team focused on patient care, efficiency, and reliable office operations. Prior dental front office experience is valued.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training awareness and PHI handling.
• 1+ years in dental/medical setting (preferred).
• 1+ years of insurance billing/accounts receivable (preferred).
• Dentrix or other dental software experience (preferred).

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, communications with patients and insurers.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on benefits and coverage explanations.
• Post payments and process accounts receivable.
• Review treatment plan fees and patient payment options.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Excellent communication

Organizational skills

Customer service oriented

Experience in fast-paced environment

Tools

Dentrix

Dental software

Job description

Heartland Dental is seeking a Business Assistant to support the wake forest office. You will greet patients, manage front office tasks, and coordinate scheduling and billing while upholding HIPAA and PHI safeguards. This role offers training and growth within a well-established dental support organization.

The successful candidate will join a collaborative team focused on patient care, efficiency, and reliable office operations. Prior dental front office experience is valued.