Dental Front Office & Billing Specialist

Heartland Dental; Joplin (MO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Job summary

Heartland Dental’s Smiles in Joplin office is seeking a Business Assistant to greet patients, manage front office duties, and support ORM and scheduling with Dentrix. You will work closely with a collaborative team to ensure smooth daily operations and accurate patient communications.

The role emphasizes strong communication, organization, and HIPAA compliance, with training provided to help you grow within our network and support patient care.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Strong communication and organizational skills.
• HIPAA training and PHI protection required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and records; manage multi-provider scheduling.
• File patient insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance payments and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office performance.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

Tools

Dentrix

Job description

Heartland Dental’s Smiles in Joplin office is seeking a Business Assistant to greet patients, manage front office duties, and support ORM and scheduling with Dentrix. You will work closely with a collaborative team to ensure smooth daily operations and accurate patient communications.

The role emphasizes strong communication, organization, and HIPAA compliance, with training provided to help you grow within our network and support patient care.