Dental Front Office Admin — Patient Experience Leader

Heartland Dental; Greenwood (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Free dental for you and dependents

Life and disability insurance

401(k) retirement plan

Bonus opportunities (monthly/quarterly

Paid holidays (6)

PTO accrual from day one

Continuing education

Job summary

Heartland Dental is seeking a Business Assistant to support the dental front office at Greenwood Bargersville. You will greet patients, manage scheduling, billing, and patient communications in a collaborative environment that values learning and growth.

The role emphasizes accurate insurance processing, posting patient payments, and coordinating with providers to optimize office workflow within a growing practice.

Qualifications

• 1+ years in dental or medical setting.
• 1+ years with insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail/email, patient and insurer communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on claims; verify benefits.
• Post insurance and patient payments; process AR.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Dental/Medical setting experience

Insurance billing

Dentrix or dental software

Customer-centric

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental is seeking a Business Assistant to support the dental front office at Greenwood Bargersville. You will greet patients, manage scheduling, billing, and patient communications in a collaborative environment that values learning and growth.

The role emphasizes accurate insurance processing, posting patient payments, and coordinating with providers to optimize office workflow within a growing practice.