Dental Front Desk & Treatment Plan Coordinator - Growth

North American Dental Group (NADG); Pickerington (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Benefits package

401k

Career growth

Continuing education

Job summary

North American Dental Group is seeking a Front Desk Coordinator / Treatment Plan Coordinator to join our team in Pickerington, OH. The role supports patient scheduling, insurance verification, and coordinating treatment plans to ensure a smooth, compassionate patient experience.

You will greet patients, manage financial transactions, explain procedures, and collaborate with clinicians to align recommendations with patient needs.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs as needed.

Responsibilities

• Dependable with quality control when handling financial information, insurance verification and end-of-day reports.
• Perform clerical tasks: sorting mail, scanning, answering phones, greeting visitors, scheduling and confirming appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations and late arrivals.

Skills

Customer service

Insurance verification

Dental office experience

Quality control

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator / Treatment Plan Coordinator to join our team in Pickerington, OH. The role supports patient scheduling, insurance verification, and coordinating treatment plans to ensure a smooth, compassionate patient experience.

You will greet patients, manage financial transactions, explain procedures, and collaborate with clinicians to align recommendations with patient needs.