Dental Front Desk & Treatment Plan Coordinator

North American Dental Group; Pickerington (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator to support patient flow and billing operations in a busy dental office in Pickerington, OH. The role involves greeting patients, scheduling appointments, verifying insurance, and collecting co-pays, while maintaining accurate records and providing exceptional service.

The position requires 1–5 years in customer service or dental front desk work, knowledge of dental software, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and MS Office; ability to learn new programs as needed.

Responsibilities

• Handle phone calls, greet patients, schedule and verify appointments.
• Verify insurance coverage and collect co-payments.
• Explain procedures and/or services to patients using dental knowledge.
• Prepare end-of-day reports and manage financial information with accuracy.
• Track appointments and no-shows to optimize scheduling.

Skills

Customer service

Insurance processing

Dental experience

Education

High School Diploma

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to support patient flow and billing operations in a busy dental office in Pickerington, OH. The role involves greeting patients, scheduling appointments, verifying insurance, and collecting co-pays, while maintaining accurate records and providing exceptional service.

The position requires 1–5 years in customer service or dental front desk work, knowledge of dental software, and proficiency with Microsoft Office.