Dental Front Desk Coordinator - Patient Care & Admin

North American Dental Group; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (F

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Front Desk Coordinator to deliver friendly, patient-focused service in a fast-paced dental office. You will manage phones, scheduling, insurance verification, and front desk operations to keep patients comfortable from check-in to checkout.

This role requires dependable, detail-oriented teamwork with knowledge of dental software and MS Office; prior dental front-desk or customer-service experience is preferred.

Qualifications

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Skills

Customer service

Insurance verification

Dental experience

Phone handling

Appointment scheduling

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to deliver friendly, patient-focused service in a fast-paced dental office. You will manage phones, scheduling, insurance verification, and front desk operations to keep patients comfortable from check-in to checkout.

This role requires dependable, detail-oriented teamwork with knowledge of dental software and MS Office; prior dental front-desk or customer-service experience is preferred.