Dental Front Desk Specialist — Patient Experience Champion

DECA Dental Group; Decatur (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

PTO

401K

Employee scholarship program

Job summary

Ideal Dental in the United States invites you to join our Front Office team, where you will welcome guests, manage scheduling, and ensure a warm, efficient check-in experience. You will coordinate financial conversations and help maintain a friendly, organized office environment for patients and staff.

If you excel in customer service and enjoy engaging with patients, this role offers growth in a clinician-led, fast-growing practice.

Qualifications

• Must have a welcoming attitude and make guests feel at home.
• Excellent communication and customer service skills.
• Passion for serving and engaging with guests with care.
• Travel to DeNovo offices may be required.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to contact.
• Deliver outstanding customer service to ensure a positive experience for every guest.
• Manage appointment confirmations and adjust schedules to keep things running smoothly.
• Coordinate financial discussions and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with other tasks to support the office and team.

Skills

Welcoming guests

Exceptional communication

Customer service mindset

Positive attitude

Job description

Ideal Dental in the United States invites you to join our Front Office team, where you will welcome guests, manage scheduling, and ensure a warm, efficient check-in experience. You will coordinate financial conversations and help maintain a friendly, organized office environment for patients and staff.

If you excel in customer service and enjoy engaging with patients, this role offers growth in a clinician-led, fast-growing practice.