Dental Front Desk & Scheduling Coordinator

Heartland Dental; Town of Mukwonago (WI); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Job summary

Heartland Dental - Mukwonago, WI is seeking a personable Business Assistant to join a fast-paced, patient-facing front office team. You will greet patients, answer phones, process payments, and use Dentrix to manage scheduling and records.

This role emphasizes collaboration, reliability, and excellent customer service in a supportive environment. The position offers routine Tuesday–Friday hours, a competitive hourly pay range, and opportunities for growth within a nationwide dental support

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and protection of PHI as required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Answer phones, manage mail and email, and coordinate with patients and insurance companies.
• Use Dentrix to schedule appointments and manage patient records.
• Schedule and confirm appointments for multiple providers.
• Record and post insurance and patient payments; follow up on claims.
• Explain coverage and payment options to patients.
• Support front office and implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental - Mukwonago, WI is seeking a personable Business Assistant to join a fast-paced, patient-facing front office team. You will greet patients, answer phones, process payments, and use Dentrix to manage scheduling and records.

This role emphasizes collaboration, reliability, and excellent customer service in a supportive environment. The position offers routine Tuesday–Friday hours, a competitive hourly pay range, and opportunities for growth within a nationwide dental support